Payment & Billing Options

Delinquent accounts are charged a penalty amounting to 10 percent of the first $3, and three percent of the balance over $3. When the first of the month falls on a holiday or weekend, the next working day will be considered the due date.

If a Boone Power representative must be sent to the customer’s home to collect a payment or disconnect service, a $45 fee will be added to the delinquent bill. If a service that was disconnected for non-payment is reconnected during regular business hours, a $45 reconnect fee is also added to the bill.

The service charge for reconnections after regular business hours is $255. The total charge for after-hours reconnection is $345. The member is responsible for all expenses incurred by Boone Power related to delinquent accounts.

If a customer has applied for, or is receiving, energy assistance from the federal Low-Income Home Energy Assistance Program (LIHEAP) administered by the Indiana Housing and Community Development Authority and local community action agencies, Boone Power will not disconnect residential electric service between December 1 and March 15.

Additionally, Boone Power will not disconnect residential electric service for any customer who is eligible for and has applied for LIHEAP assistance in the current calendar year on any date when the National Weather Service (NWS) has issued a forecast indicating the heat index at the customer's service address will reach or exceed 95 degrees Fahrenheit within the next 48 hours. If Boone Power has issued a notice of disconnection to an eligible customer and the disconnection day falls on a day that meets or exceeds the heat index threshold, the disconnection must be tolled until the first day of which the heat index threshold is not forecasted to reach 95 degrees Fahrenheit.

For more information about help with paying electric bills, visit our Energy Assistance page.