Outage Information

Our operations team is close by and on call 24/7 to respond to power outages. While we strive to maintain our strong record of reliability, you may lose power due to weather, vehicle accidents, maintenance work, or other factors. If someone in your household relies on electricity-dependent medical equipment, we recommend having a plan in place for power outages.

Power Outage? We're Here to Help.

When the power goes out, Boone Power is ready to respond. Our local operations team is available 24 hours a day, 7 days a week, to address outages and restore service as safely and quickly as possible.

Whether you're experiencing an outage, checking service in your neighborhood, or preparing for unexpected weather, we've made it easy to find the information you need.

 

SmartHub login button.

Report Online with SmartHub

Use your SmartHub account or mobile app to report an outage quickly and conveniently. SmartHub puts your account information and outage reporting tools right at your fingertips.

 

SmartHub Login
Text outage icon.

Report by Text

Reporting an outage can be as simple as sending a text! Once your mobile number is registered with your SmartHub account, simply text OUT to 768482 to report an outage.

Text reporting requires advance registration. See instructions below.

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Give Us a Call

Prefer to speak with us? Our outage reporting line is available 24/7.

 

800-897-7362
Boone Power infographic titled “Before You Report: A Few Quick Checks,” featuring four steps to take before reporting a power outage: check your circuit breaker, look for outages in your neighborhood, contact your property manager if renting, and report the outage to Boone Power if power is still out. Each step features a white line icon on a green, blue, or orange background.

Check for Outages in Your Area

Wondering if your neighbors are experiencing the same outage? Our interactive outage map provides a convenient way to view reported outages throughout Boone Power's service territory.

Use the map below to check for outages in your area.

Your Cooperative. Here When You Need Us.

At Boone Power, reliability is more than a goal. It's a responsibility we take seriously. Our local crews work to maintain and improve the electric system that powers our communities, and when outages occur, we're committed to restoring service safely and efficiently.

Thank you for your patience and for helping us keep our communities safe.

 

Boone Power infographic titled “Set Up Outage Texting,” featuring five steps: sign in to SmartHub, go to Notifications > Manage Contacts, add a mobile phone contact, allow up to 48 hours for registration, and text OUTAGE to 768482 to report an outage. The vertical design features colorful numbered icons, green handwritten-style lettering, and a smartphone illustration.

Texting Made Easy:

Set Up Outage Reporting

Want to report an outage with a simple text message? A little preparation now can save time when the lights go out. By registering your mobile number in SmartHub, you'll have a quick, convenient way to let Boone Power know when your electricity is out. No need to log in or make a phone call when you need to report an outage. Just send a text, and we'll take it from there.

To get started:

  1. Sign in to your SmartHub account.
  2. Navigate to Notifications > Manage Contacts.
  3. Select Add Phone Contact and register your mobile number as a Messenger contact.
  4. Allow up to 48 hours for your number to be recognized by the outage notification system.
  5. Once registered, text OUT to 768482 whenever you need to report an outage.

Important: Your mobile number must be linked to your SmartHub account and registered as a Messenger contact. Two-way outage texting is not available for members with multiple accounts. Your account must also be active or pending disconnect, and your Messenger phone contact must be associated with a registered email address.

 

SmartHub Login