Payment & Billing FAQs

Boone Power’s Payment & Billing FAQs provide answers to common member questions about billing cycles, payment options, due dates, late fees, and assistance programs.

Members can pay online via SmartHub, by phone, mail, auto draft, or in person.

The easiest and most convenient way to pay your bills and manage your account is with SmartHub. You can use this tool from the web or on your mobile device. We invite you to learn more about this helpful tool on our SmartHub page.

Below are several frequently asked questions about billing and payments. If you can’t find what you’re looking for here, you can email [email protected] or call us at 800-897-7362.

Depending on the recommendation of a third-party vendor (Online Utility Exchange) or your payment history with Boone Power, we may require you to pay a deposit.

Our third-party vendor determines if a deposit is needed based on a credit score. Scores are calculated using many different pieces of data in your credit report, including payment history, amounts owed, length of credit history, new credit, and credit mix. Scoring models may be based on more than what is included in your credit report. For example, weighted consideration may be given to those with outstanding amounts owed to utility companies.

In addition to the recommendation of the third-party vendor, a current or past member may be required to make a deposit if any of the following conditions apply:

The member has been mailed disconnect notices for two consecutive months;
The member has been mailed disconnect notices for any three months within the preceding 12-month period; or
The service has been disconnected for non-payment within the past four years.

The deposit amount is a two-month total based on an average bill for that location. If there is no service history at the location, the deposit amount is $500 .

If a deposit is required to start service, you have two options:

Enroll in Prepaid Billing to Avoid Upfront Deposit - If you would like to avoid the upfront deposit amount, you may enroll in our Prepaid Billing program. More information about this pay-as-you-option is available at www.boonepower.com/prepaid. If you would like to enroll, you will need to contact us by phone at 800-897-7362 or stop by our office at 1207 Indianapolis Ave., Lebanon, Monday through Friday between 8 a.m. and 4 p.m.
Pay Deposit to Start Service with Traditional Billing - To begin your service with traditional billing (meaning you’ll receive a bill each month for the electricity you used the previous month) you can pay your deposit on the SmartHub app, on our website, or over the phone. Boone Power accepts MasterCard, VISA, Discover, American Express, and checks. If you would like to discuss setting up a payment arrangement for the deposit amount, contact our office.

Deposits are refunded after 12 consecutive months of on-time payments with no late penalties. A refund is issued as a credit on the account. Deposits may also be refunded when a member leaves our service area. Any credit balance remaining is sent to the member via check, to the forwarding address provided by the member when stopping service with Boone Power.

Billing cycles are driven by the way our service territory has been divided, with each cycle representing a certain area within our territory. More important, some months have four weeks and others have five, which can affect when billing and due dates fall on the calendar. Holidays can also cause some fluctuation. Please be sure to pay attention to your due dates, since we are not able to change them.

If you need to add someone to your current account, you (as the account holder of record) will need to notify our office. We’ll then note the account, with the person’s name you’d like to add. They will need to contact us to confirm that they want to be added. We’ll also need to collect information from the new account applicant so that we can run an ID check and a credit check on them. Depending on the result of the credit check, a deposit may also be required.

In the event of a death, the estate’s executor must contact our office. They will need to provide a death certificate, along with a copy of the executor assignment. Once we’ve received this information, the executor will be able to manage the account. In the case of a Power of Attorney, we’ll need a copy of the POA documentation. Please be aware that POA assignments stop at death.

Payment & Billing FAQs

Payments & Bills

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What are the deposit requirements?

What are my options for paying the required deposit?

When is my deposit refunded?

Why does my billing date and/or due date fluctuate?

Why is my bill based on past activities?

How do I add someone to my account?

How do I take over a deceased relative's account?

How is my tax rate calculated?

Can a member service rep change my email address or password for me?

Where can I get energy bill assistance?

Will my electric service be disconnected for a late payment?

Payments & Bills

Quick Links

Resources