Start and Stop Service

See options below for starting, stoping, and transferring electric service. Please note that both start and stop service forms must be completed if you are moving from one location served by Boone Power (formerly Boone REMC) to another location served by Boone Power.

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Service connection and disconnection requests are processed Monday through Friday from 8 a.m. to 4 p.m., excluding holidays.

If you have an existing Boone Power (formerly Boone REMC) account at another address and need to start service at a new location, you need to complete both a Stop Service form for your current address and a Start Service form for your new address. If another person(s) is moving into your current address, they need to complete a Start Service form for that address. Links to the forms are below. There is not a separate form for transferring service to a new address or a new resident.

To ensure you are setting up service from the correct electric provider, type your address into the map linked below.

Who is My Electric Provider?

Start Service Options

Start New Service

Transfer Service into Your Name

If you need to start an account with Boone Power for a home or business address that already receives electricity from us, please begin by clicking Start Service below. Please note: If you have an existing Boone Power account at another address and need to stop service in your name (residential or business) at that address, you must also fill out the appropriate stop service form below.

Start Service Here

Apply for New Service 

New Construction

If you are building a new home or business in our service territory where there is not yet electric service, and you need to start service at the location, please fill out the secure online form linked below. If you are not certain which electric provider services your location, use the "Who is My Electric Provider?" button above. Please also review our Construction Resources.

Apply for Construction Service

Stop Service

Stop Current Service

Stop Service requests should be completed via SmartHub, our member-facing account management tool. Use the button below to log into SmartHub on the web. After logging in, look for Contact Us in the menu on the left side of your screen. Choose Report An Issue and then Stop Service as the reason for inquiry.

If you prefer to use the SmartHub mobile app, click on More in the main menu at the bottom of the home screen, then choose Contact Us, then Report An Issue, and select Other Issues/General Inquiry to find the Stop Service option.

To set up a SmartHub account, you'll need your account number and an email address. 

For assistance with stopping service during regular business hours (M-F, 7:30-4:30), you may also call us at 800-897-7362 or stop by our office at 1207 Indianapolis Ave., Lebanon.

Stop Service