SmartHub

SmartHub is Boone Power's secure online and mobile platform that gives members 24/7 access to their electric account.

Members can pay bills, track energy usage in real time, report outages, set up alerts, and manage account details from any device.

It’s designed to make energy management easy, efficient, and accessible—whether at home or on the go.

Manage Your Account with SmartHub

You can manage all aspects of your Boone Power account in SmartHub. Our app has several features that make managing your account convenient.

Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, manage your notifications and more. You can also contact us with any questions you may have directly from the app.

Getting Started

Download the SmartHub app from your mobile device’s app store.
Open the app and search for Boone REMC/Boone Power by name.
Tap “Don’t have an account? Register now.”
Enter the required information and follow the prompts to finish setting up your account.
If you’d like to sign up for paperless billing, tap on “More” at the bottom right. Then choose “Settings.”
Tap “Paperless Billing” and confirm your enrollment.
Go back to More –> Settings and choose “Manage Notifications”.
Review and update these settings to ensure you are receiving text messages and emails for the various notifications from Boone Power.

Visit https:// bremc .smarthub. coop/ Login.html.
Click “Sign up to access our Self Service site”.
Enter the required information and follow the prompts to finish setting up your account.
If you’d like to sign up for paperless billing, click on the “My Profile” dropdown menu, and then choose “Update My Paperless Settings.”
Change the toggle on the right to display “On” to indicate you’d like to go paperless.
Hover over the “Notifications” dropdown menu and click on “Manage Notifications”.
Review and update these settings to ensure you are receiving text messages and emails for the various notifications from Boone Power.

Frequently Asked Questions

From the mobile app:

Tap “More” from the menu at the bottom of the screen.
Tap “Settings,” then “Manage Notifications.” You can select whether you want to receive text messages and/or emails for various categories, including billing notification, service alerts such as power restoration.

From the web:

Click “Notifications” from the main menu at the top.
Choose “Manage Notifications” from the drop-down menu. You can select whether you want to receive text messages and/or emails for various categories, including billing notification, service alerts such as power restoration.

From the mobile app:

Tap “Bill & Pay” from the menu at the bottom of the screen.
Tap “Auto Pay Program,” then “Add New” if you do not yet have a payment method on file. If the payment method you wish to use for autopay is listed, you can select that method.

From the web:

Click “Billing & Payments” from the main menu at the top.
Choose “Auto Pay Program” from the drop-down menu.
From there, you’ll see links to Manage My Stored Payment Accounts, Update or Cancel, and Change Payment Method.

From the mobile app:

Tap “More” from the menu at the bottom of the screen.
Tap “Settings,” then “Paperless Billing.”
Confirm your enrollment. Go back to “More” then “Settings” then “Manage Notifications” to review and update these settings so you don’t miss important billing notifications.

From the web:

Click “My Profile” from the main menu at the top.
Choose “Update My Paperless Settings.”
Change the toggle on the right to display “On” to indicate you’d like to go paperless.
Hover over the Notifications drop-down menu and click on “Manage Notifications” to review and update these settings so you don’t miss important billing notifications.

From the mobile app:

Tap “Report an Issue/Inquiry” at the top of the screen.
Select “Power Outage” and then choose the correct location, if you have multiple accounts.
If applicable, you can add comments.
To report your outage, select “Send” at the top right of the screen.

From the web:

Click “Contact Us” from the main menu at the top.
Choose “Report an Issue/Inquiry” from the drop-down menu.
Click on “Power Outage.” If you multiple accounts, be sure the correct location is selected.
If applicable, you can add comments.
Click “Continue.”
Review the information, including notification settings, and then click “Submit.”

To enroll in budget billing, you must have 12 months of consecutive history with Boone Power (formerly Boone REMC), have a zero balance, and maintain an on-time payment status.

From the mobile app:

Tap “Bill & Pay” from the menu at the bottom of the screen.
Tap “Budget Billing” then select your account.
Review the information, and if you are eligible, you should be able to click on the green “Enroll” button.

From the web:

Click “Billing & Payments” from the main menu at the top.
Choose “Budget Billing” from the drop-down menu. From there, you can see if you are eligible for enrollment. If you are, click on the green “Enroll” button.

SmartHub

Manage Your Account with SmartHub

Getting Started

Frequently Asked Questions

Payments & Bills

Quick Links

Resources

Manage Your Account with SmartHub

Getting Started

Mobile App Instructions

Web Instructions

Payments & Bills

Quick Links

Resources